Privacy Policy

We collect personal information to provide our services and a better experience on our Website. To opt out of data collection, contact us at studio@wasilah.co.

Browsing: when you visit, we automatically collect your IP address, the time and date of your visit, browser and operating system information, and referring and exit pages. We use this for system administration, troubleshooting and understanding how the Website is used.

We may also use your information to:

• Present our Website and its contents to you
• Provide you with information, products or services
• Fulfill any other purpose for which you provide it
• Carry out our obligations and enforce our rights under any contract between you and us, including billing and collection
• Notify you about changes to our Website or services

Forms and bookings: when you complete a contact form, intake form or booking, we collect the information you provide, such as your name, email address, phone number, business details and answers to our questions, so we can respond and deliver our services.

Payments: when you make a purchase, we collect your contact and billing information. Payments are processed entirely by our third-party payment provider (Stripe or PayPal); we do not store your full card details.

Client portal: if you have an account or client portal with us, we collect your contact information to provide it. You can update your information at any time, or ask us to delete your account.

We keep personal information only as long as needed for the purposes above, including any period required for legal, accounting or contractual claims.

If you provide your mobile number and agree to receive text messages, we may text you about bookings, appointment reminders, your projects and our services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages.

We may email you updates, resources and occasional promotional messages. Our emails may include code that tells us whether an email was opened and which links were clicked. You can opt out of promotional emails at any time by using the unsubscribe link in any email or by contacting us at studio@wasilah.co. Please allow up to 10 days for us to process your request. You cannot opt out of transactional emails related to your bookings, purchases or services.

We use cookies to keep the Website working properly, remember your preferences, support forms, bookings and payments, and understand Website traffic (such as visitor numbers, browser type, time spent on the site and pages visited). Some of these tools are provided by third parties. You can refuse cookies in your browser settings, though some parts of the Website may not work properly.

We do not sell your personal information. We share it only as described in this policy, including:

• With service providers who help us run our business, under appropriate confidentiality obligations
• With a buyer or successor in the event of a merger, sale or transfer of the business
• To fulfill the purpose for which you provided it
• To comply with a court order, law or legal process
• To enforce our Terms of Use and other agreements, including for billing and collection
• To protect the rights, property or safety of the Company, our clients or others

The administrator of your personal data is Tiara Muhammad, doing business as Wasilah, based in North Carolina, United States. You have the right to:

• Request access to your personal data, and its correction, deletion or restriction
• Object to its processing
• Transfer your data
• Withdraw your consent for a specific purpose
• File a complaint with a supervisory authority

We may decline a request where it conflicts with a legitimate purpose for keeping the data, for example records needed for a contract or legal obligation.

We use the following service providers to process personal data:

• HighLevel, to host our website, forms and scheduling, and to manage client communication by email and text
• Stripe or PayPal, to process payments
• Google Analytics, to understand website traffic

Your personal data may be transferred to another country when these providers process it.

We follow generally accepted industry standards to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. In the event of a data breach affecting your information, we will notify you within 72 hours.

We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it as soon as possible. If you believe we may have information from a child under 13, please contact us at studio@wasilah.co.

Questions about this Privacy Policy can be sent to studio@wasilah.co.